AdRoll Reviews

AdRoll has an overall rating of 4.0 based on 96 reviews. Customer feedback on AdRoll is mixed: AdRoll reviewers highlight positive aspects like user-friendly interface, effective retargeting capabilities, strong customer support, which strongly appeal to e-commerce businesses, digital marketers, small to medium-sized enterprises. However, AdRoll is often criticized for its high pricing for small businesses, limited customization options, occasional technical issues.

4.0/5.0

96 reviews

5 Stars

63

4 Stars

13

3 Stars

4

2 Stars

4

1 Star

16

All AdRoll Reviews (96)
silverzebra299
December 08, 2022
"Quick Email Assistance"
Quick email assistance. I received unhelpful messages about ads that aren't allowed, but there was no explanation. Now my account is on hold, and I haven't even begun yet.
klasmarcin
November 22, 2022
"A fantastic resource for PPC professionals"
This is a fantastic resource for folks in the PPC game. It's really helpful and makes managing campaigns a breeze!
beautifulpanda719
November 22, 2022
"STEER CLEAR OF THESE FRAUDSTERS"
These folks are total rookies. It's a classic example of the 'woke' crowd who shut down or reject advertisements for small businesses that offer genuine legal products found in regular stores. But since it doesn't align with their narrative, they go ahead and ban and suspend ads while happily pocketing cash. Seriously, stay away from these con artists. The five-star ratings here? All phony, not a single one has been verified; they're all made up by the employees of this scam operation. Just be cautious, alright?
Max
November 17, 2022
"Great support from Anna"
Anna provided some really great support - she helped us improve our small campaigns and made the basics of display advertising clearer for me. After giving it a shot, it seems like AdRoll isn't quite the right fit for us as an advertising partner just yet. Our small biz simply doesn't have the audience size to fully utilize its retargeting features. We're planning to check out other platforms to establish a better baseline before considering a return to AdRoll for retargeting.
paulalj
November 16, 2022
"Awesome assistance received."
Anna is super helpful and really efficient. I've gained a lot more from the platform thanks to her support. She's always around for questions and eager to assist.
AntonioFernandez
November 09, 2022
"Fantastic shopping experience"
What a fantastic shopping experience! I definitely suggest giving it a try.
sadmouse838
August 22, 2022
"User experience could use some work"
The user experience isn't the easiest to navigate. A few years back, I tried adroll, and it feels like the software hasn't really changed much since then.
kevin.duncan5605
August 20, 2022
"AdRoll remains a leading choice for us..."
AdRoll remains a leading choice for us in terms of marketing efforts, delivering reliable and impressive ROI year after year. I really wish we had more initiatives like this one.
silverfrog718
June 28, 2022
"Fantastic Support"
Fantastic support, handled our issue with great care. They’re always reaching out to keep us updated on how things are going. Huge thanks to Anna Corso!
Olivia.Howard
April 29, 2022
"Thrilled to Collaborate with Anna and AdRoll"
We’re really pleased to team up with Anna and AdRoll. Communication is quick and straightforward, plus we consistently receive thorough feedback on our tech concerns. This definitely provides a sense of security when dealing with AdRoll. Moving forward, we should dive deeper into a testing strategy to attract new customers.
blackelephant656
April 15, 2022
"Tried their service and got hit with a charge..."
I gave their service a shot with the free trial, and outta nowhere, I got billed $228.00 when my free plan ended! I'm still working on getting my money back!
NathanRhodes
April 05, 2022
"Supportive Team"
Anna, my account manager, is fantastic, and the support crew is super quick and really helpful.

I've faced several tech problems with the platform (not everything fixed), but in general, this is a solid platform with engaged support and useful reports, which has been beneficial for our business.

You'd be hard-pressed to discover better value anywhere else.
blueduck216
April 01, 2022
"We'd love to buy from you, but..."
We'd love to buy from you, but we’re not getting any replies to our questions. We really need an account executive to reach out to us. We already have an account with you - thanks, David Soble.
MichelleGriffin
February 26, 2022
"Absolutely a fantastic resource for connecting..."
Absolutely a fantastic resource for connecting with your audience. We manage to grab a bunch of web traffic that we’d otherwise overlook on our primary platform (Facebook). It’s an excellent platform for retargeting, and we’d be wasting a whole lot of ad dollars without it. It’s also quite effective for attracting new visitors!
Alexa.Stone
January 19, 2022
"Terrible Customer Service Experience"
I've encountered some of the worst customer service ever. After waiting 11 days on my ticket, I still got no resolution. When I reached out, their response was, "Thanks for your patience! I checked the ticket, and the agent handling it is currently unavailable."

Honestly, that’s just unprofessional.

Because of this, I've missed out on managing my 322,993 emails.

I've had similar issues with AdRoll before.

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AdRoll Q&A

What is the return on a dollar investment and if you are using a budget of $2000 per month can you get a good return. As they seem to cater to bigger spends Thanks

I saw them on the best of category for marketing, but they did not have many reviews. Has anyone had some real success with this company?

JorgeGilbert
August 28, 2015

“I have run many adroll camps and had marginal results but the one thing that really gets me is they will only give me the top 10 urls that my ads appeared on. I just have to take their good word that my ads ran. Thats bs”

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